ItemsBox server
ItemsBox server
Stores objects to give buyers. A stable SKU links each item to the catalogue.
SCRIPT LAB GUIDE / SOLUTION GUIDE
ItemsBox
Prepare products, choose their sales channel and track delivery.
GETTING STARTED
The steps at a glance
- Register the server
- Prepare the product
- Configure sales
- Track delivery
Understand the objects
Your sales channels
Vendor · Boutique
Presents selected products. The web shop is optional; vendors use the same catalogue.
Delivery
Delivery
The server receives the delivery request. Tracking helps identify failures and manage redelivery.
Your shared catalogue
Dashboard
Edit products, prices, images and distribution. Prepare updates for registered buyers.
Questions & troubleshooting
10 articles · Open a question to see the steps.
Sort list
How do I prepare a deliverable product?ItemsBox · Start
- Register your server in Delivery servers.
- Place the object in the server with the permissions required for transfer.
- In Products, link the entry to the correct catalogue object. Check the name, price and delivery details.
- Check server availability before opening sales.
How do I publish a product in the shop?ItemsBox · Start
- Open its page in Products and complete the presentation and price.
- Enable publication, then check the public shop.
- An unpublished product can still be delivered through authorised channels. Draft means it is not displayed in the shop.
How do I configure a vendor?ItemsBox · Start
- Register the vendor, then open Vendors.
- Choose the displayed products and options: group discount and sales sharing, if needed.
- Save and check the display in Second Life.
- To reuse a configuration, copy it between vendors. Use the dedicated action on the vendor page to revert to the notecard.
How does a client buy and receive a product?ItemsBox · Use service
- The client selects a product on the vendor or prepares their purchase in the shop.
- The payment point shows a quote. The client pays the requested amount.
- After confirmation, the server prepares delivery.
- Find payment and delivery in Purchases and deliveries.
How do I send a purchase to a friend?ItemsBox · Use service
- Use recipient selection when offered during purchase.
- Check the recipient’s identity before confirming.
- The payer and recipient are separate. Updates follow the product’s registered recipient.
How do I send an update?ItemsBox · Use service
- Replace or update the object on the server, then check its reference in Products.
- Use the product update action.
- Track sends in Purchases and deliveries. Gifts stay linked to their recipient.
How do I manage terminals and web embedding?ItemsBox · Use service
- In Payment terminals, check registered devices and enable or disable those you manage.
- In Options and integration, set shop options and obtain the embedding elements.
- Check the public shop flow after your changes.
A delivery fails or a refund is needed: what should I do?ItemsBox · Troubleshoot
- Open the purchase and check its status, recipient and product.
- Check the server, object name and permissions. Retry delivery using the dedicated action if available.
- For a manual refund, make the transfer then record its reference using the confirmation action. Never confirm a refund that has not been made.
- If the problem persists, contact support with the purchase reference.
A button or tab is missing: what should I do?ItemsBox · Troubleshoot
- Check that you are on the correct platform and the service is active.
- Ask the owner to check your permissions in Team. Some actions are reserved for the owner.
- Reload the page after your permissions change.
How do I ask support for help?ItemsBox · Troubleshoot
- Open Support and after-sales and create a request.
- Include the service, attempted action, displayed message and time. Add the listing, purchase or object reference if useful.
- Follow replies in the same request. Do not share passwords or tokens.