At the tracked location
Visitor Counter
Detects visitors according to its settings and sends observations to your workspace.
SCRIPT LAB GUIDE / SOLUTION GUIDE
Visitor Counter
View visits and compare activity at your locations.
GETTING STARTED
The steps at a glance
- Connect the object
- Receive visits
- Filter the period
- Read the results
Understand the objects
Understand attendance
Dashboard
Compare periods, unique visitors and locations. Team members see data according to their permissions.
Statistical comparison
Pay2Visit
If you also use Pay2Visit, compare intentions, visits and rewards on the same parcel. Visitor Counter does not trigger payments.
Questions & troubleshooting
11 articles · Open a question to see the steps.
Sort list
How do I start tracking?Visitor Counter · Start
- Rez and configure the tracking object with your service identity.
- Wait for registration and the first detected visit.
- Open Overview, then Visitors and locations to check received data.
How do I find visits for a location or avatar?Visitor Counter · Use service
- Open Visitors and locations.
- Use search and the available period and location filters.
- Sort the list to find recent visits. Open details when available.
How do I read counters and charts?Visitor Counter · Use service
- Choose the same period when comparing two results.
- Unique visitors counts distinct people. Visits may include repeated visits by the same person.
- Use charts and comparisons to identify activity changes.
How do I choose who views data or receives messages?Visitor Counter · Use service
- In Team, grant Visitor Counter access to the appropriate members.
- Set their messages in the team’s Messages section.
- If using bot private messages, also check System Bot permissions.
Why is data missing or different from what I expect?Visitor Counter · Troubleshoot
- Check the selected platform, location and filter period.
- Check that the object is registered and still communicating with the service.
- A visit must be detected and sent to appear. A unique visitor count may differ from the number of visits.
- If the issue persists, give support the location, time and object UUID.
A button or tab is missing: what should I do?Visitor Counter · Troubleshoot
- Check that you are on the correct platform and the service is active.
- Ask the owner to check your permissions in Team. Some actions are reserved for the owner.
- Reload the page after your permissions change.
How do I ask support for help?Visitor Counter · Troubleshoot
- Open Support and after-sales and create a request.
- Include the service, attempted action, displayed message and time. Add the listing, purchase or object reference if useful.
- Follow replies in the same request. Do not share passwords or tokens.
How do I compare Visitor Counter with Pay2Visit?Visitor Counter · Statistiques
- With access to both services on the same platform, Visitor Counter shows Visits and rewards.
- Matches use the avatar, destination parcel and selected period. An intention must precede the visit and still be valid at that time.
- Deleted or replaced intentions cannot reconstruct all past visits. Confirmed payouts are counted separately, without assigning a reward to a particular visit.
- This comparison only reads data: the Wallet retains control over rewards and its click or scan mode.
What does the counter’s Reset button do?Visitor Counter · Second Life object
- Reset restarts the object scripts. It does not clear statistics.
- After restarting and registering, the object reloads its parcel values from the server.
- If no restart or registration message appears, check that the pack scripts are present and running.
Where are settings and help in the menu?Visitor Counter · Second Life object
- Start / Stop enables or pauses detection. Scan sets the radius; Full parcel covers the whole parcel.
- Group remains in the main menu. Custom groups display settings.
- Dashboard opens your workspace. Help opens this guide. Change the logo texture manually on the object.
When is the daily email report sent?Visitor Counter · Use service
- Enable email reports in Configuration, grant notifications to the appropriate members in Team and access, and let each recipient enable delivery. A verified email address and Visitor Counter access are required.
- From 08:00 UTC, the first ping from a connected counter starts the previous day’s report. Processing continues in small batches on later pings; no cron is needed.
- A server lock allows only one process at a time, even if several counters contact the site together. Each attempted report has a receipt and is not automatically resent.
- Without a connected counter, the report waits for a later ping. The service processes the previous day’s report for the current day; it does not catch up on all missed days.